FREQUENTLY ASKED QUESTIONS
Explore our frequently asked questions and information about ordering art from Discover Ilkley Art. If your question is not answered here, please email firstname.lastname@example.org
Do you offer refunds?
Yes, all pieces of art from Discover Ilkley Art offer a free refund up to 60 days after delivery of your product.
What is the delivery process when ordering from Discover Ilkley Art?
When ordering your product from Discover Ilkley Art, the local artist who has created your piece or the shop will offer delivery options for purchasing your art depending on the product.
How do I order from Discover Ilkley Art?
To order your products, find your preferred artist, medium or shop and select the product you'd like to purchase. Add the product into your cart and make sure you understand the delivery terms of that product.
What should I do if I haven't recieved my order yet?
If you have ordered a product, received delivery confirmation from the artist but have not recieved your product after the time outlined by your artist, please get back in touch with the artist to track details of delivery and to ensure your item has been shipped.
How do I request a refund?
To request a refund please confirm with email@example.com and quoting your order number and name. We will then process your refund as soon as we can.